Terms of service
1. Introduction
Auramatic (“we”, “us”, “our”) is a South African brand based in Mpumalanga that specializes in handcrafted home fragrances, including reed diffusers, linen sprays, soy wax candles, and perfumes.
These Terms of Service govern your use of our website (www.auramatic.co.za) and your interactions with our products and services.
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2. Use of Website
By using this website, you agree:
• To provide accurate, current, and complete information when making a purchase or signing up for updates.
• Not to use the website for any unlawful purpose or to violate any local, national, or international law.
• Not to interfere with the website’s security, servers, or networks.
We reserve the right to terminate your access or refuse service if we suspect misuse or fraudulent activity.
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3. Product Information and Availability
We strive to ensure all product descriptions, images, and prices are accurate. However:
• Product availability may vary, and certain items may sell out.
• We reserve the right to discontinue or update products without prior notice.
• Prices are listed in South African Rand (ZAR) and include VAT where applicable.
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4. Orders and Payment
All orders are subject to acceptance and availability.
• Payment must be made in full at checkout using approved methods such as Paystack, PayFast, or EFT.
• Once your order is confirmed, you will receive an email receipt and tracking details once dispatched.
Auramatic reserves the right to refuse or cancel any order if fraud or misuse is suspected.
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5. Shipping and Delivery
Orders are processed within 1–3 business days after payment confirmation.
Delivery timelines are estimates and may vary depending on location and courier service performance.
Auramatic is not liable for delivery delays caused by incorrect addresses or courier errors.
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6. Returns and Refunds
Refunds and returns are accepted within 7 days of delivery under the following conditions:
• Items must be unused, unopened, and in their original packaging.
• Scented products that have been opened or used cannot be returned due to hygiene and fragrance sensitivity reasons.
• Damaged or incorrect items must be reported within 48 hours of delivery, with photographic evidence.
Refunds are processed to the original payment method within 7–10 business days after approval.
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7. Limitation of Liability
Auramatic will not be held liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products, website, or services.
This includes, but is not limited to, loss of profits, data, goodwill, or other intangible losses.
While we ensure quality control of all products, customers use our products at their own discretion and responsibility. Always follow safety instructions provided on packaging (especially for candles and sprays).
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8. Indemnity
By using this website or purchasing our products, you agree to indemnify, defend, and hold harmless Auramatic, its owner, employees, and affiliates from any claim, liability, damage, loss, or expense (including legal fees) arising out of your use of our products, website, or breach of these Terms.
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9. Intellectual Property
All trademarks, logos, brand names, product names, and designs appearing on this website are the property of Auramatic.
You may not copy, reproduce, or distribute any content from our site without prior written consent.
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10. Code of Conduct
We maintain a respectful and inclusive environment.
Users of our website and social platforms agree not to:
• Post or share harmful, offensive, or misleading information.
• Engage in harassment, hate speech, or defamatory behavior.
• Attempt to impersonate Auramatic or misrepresent our brand.
Violation of these terms may result in termination of access or legal action.
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11. Privacy and Data Protection
Your privacy is important to us.
We collect only the necessary information to process your orders, communicate with you, and improve our service.
All personal data is securely stored and processed in compliance with South African POPIA (Protection of Personal Information Act).
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12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.
Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the South African courts.
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13. Changes to These Terms
Auramatic reserves the right to modify or update these Terms at any time without prior notice.
Changes will take effect immediately upon being posted on the website.
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14. Contact Information
For any queries, complaints, or feedback regarding these Terms, please contact us at:
📧 info@auramatic.co.za
🌐 www.auramatic.co.za